MORNAVIROS Refund Policy

Our Commitment to Customer Satisfaction

At MORNAVIROS, we strive to ensure that our customers are completely satisfied with their purchases. Our refund policy is crafted to provide you with the best possible service when you are not entirely happy with your experience.

Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• The item is defective or damaged upon arrival.
• The item does not match the description provided at the time of purchase.
• You contacted us within 30 days of receiving your order.

Process for Requesting a Refund

To initiate a refund request, please follow these steps:

1. Contact our customer support team at [email protected] with your order details and reason for the request.
2. Our team will review your request and respond within 5 business days.
3. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exclusions

Please note that the following items are not eligible for refunds:

• Items purchased on sale or with promotional discounts.
• Gift cards and vouchers.
• Downloadable software products.

Contact Us

If you have any questions regarding our refund policy, please do not hesitate to contact us at [email protected].